Frequently Asked Questions

Here are our frequently asked questions/FAQ’s and please let us know if there’s anything you can’t see or think we should add.

Q1. How long do orders take
A: Orders are usually shipped within 5 working days of receiving payment for in-stock items. If we are on holiday we will post above. Backorders will be made ASAP, please get in touch before ordering to find out how long they will take. We will occasionally need to order more masters to make large orders which takes extra time. Please remember, Nikki is a full time parent working around school hours and has another business, Tree of Opals.

Q2. How often are out of stock items made?
A: I usually make moulds once a fortnight in large batches if the mould masters are available but they can take longer than that if we are ordering from abroad, if the moulds don’t come out well etc. If you need something urgently please get in touch before ordering and we can let you know how soon it will be available